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Leadership Training

& Managing People

Image by Brooke Cagle

The best Account Managers are promoted to Account Director because they are great at what they do, and have great potential.  They are not necessarily promoted because they are natural leaders.  They often struggle with the step change, and either ‘micro-manage’ (‘I mean no one can do it better than I did!’) or, it all goes to their head and they become the big ‘I am’.


Using Myers Briggs to help them understand themselves and others first and foremost, and then working with them to really understand their leadership style, how they like to be led, and how they need to adapt their style depending on who is reporting into them.  Also included in the training day, is a section on ‘Managing Up’, and a section on ‘delegation’ and ‘managing shortfall’.

Part 1 –  2 hours

Understanding yourself and in doing so, understanding others

  • Emotional Intelligence, why it’s important, and how to get some

  • Using Myers Briggs, get each delegate to complete the questionnaire in advance (optional), and then take them through the dichotomies:

–Extrovert vs Introvert

–Sensing vs Intuition

–Thinking vs Feeling

–Judging vs Perceiving

  • There are several exercises to help delegates understand their ‘best fit’

Part 2 - 2 hours

Leadership/Managing People

  • An exercise on where the delegates are currently in terms of their own natural style.

  • This leads to whom the delegates are currently managing and help them understand the need for different styles for different people. (this is the leadership bit).

  • We then look at different influencing skills and work with the delegates getting them to share their own examples.

  • Finishing with a session with a plan on how these can be further developed.

Part 3 – 2 hours

Performance Management

  • The importance of giving regular and constructive feedback

  • Managing Shortfall – giving difficult feedback

This course is ideal for newly promoted or about to be promoted Account Directors - up to 10 people max. 

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